Frequently Asked Questions (FAQs)

1. What is Pachelis Skincare & Spa?

Pachelis Skincare & Spa is a beauty and skincare brand dedicated to providing quality skincare and body-care products designed to support healthy-looking, nourished, and radiant skin.

2. Where is Pachelis Skincare & Spa located?

We are located at:

HRAS 3, Omonia, Limassol, Cyprus.

3. How can I place an order?

You can place your order through our website by selecting your preferred products, adding them to your cart, and completing the checkout process.

If you need assistance with your order, you can also contact us directly.

WhatsApp: +357 96503564
Direct Call: +357 95786367

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment has been confirmed.

During promotions, holidays, or periods of high demand, processing may take longer.

5. How long does delivery take?

Delivery times vary depending on your location and the delivery service used. Once your order has been dispatched, you will receive the available delivery information.

6. Do you offer international delivery?

Yes, international delivery may be available depending on the destination. Delivery times, shipping fees, customs charges, and import taxes may vary by country.

7. How much is delivery?

Delivery charges depend on your location, order size, weight, and selected delivery method. Any applicable shipping fee will be communicated or displayed before your order is completed.

8. Can I track my order?

Where tracking is available, you will receive tracking information after your order has been dispatched.

If you need help tracking your order, contact us via WhatsApp or phone.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been processed or dispatched.

10. What if I receive a damaged product?

Please contact us as soon as possible and provide photographs of the damaged product and packaging. Our team will review the issue and advise you on the appropriate next step.

11. Can I return a skincare product?

For hygiene and safety reasons, opened or used skincare and cosmetic products generally cannot be returned.

However, returns may be accepted for products that arrive damaged, defective, incorrect, or significantly different from what was ordered.

Please see our Returns & Refunds Policy for more information.

12. How long do I have to report a problem with my order?

Please contact us within 7 days of receiving your order if you receive a damaged, defective, incorrect, or incomplete order.

13. How do I know which Pachelis product is right for me?

If you’re unsure which product is suitable for your skincare needs, our team can help you make an informed choice.

+357 96503564

14. Are Pachelis products suitable for all skin types?

Skin can respond differently to skincare products. We recommend checking the product information and ingredients before use. If you have particularly sensitive skin or concerns about a specific ingredient, consider consulting a qualified skincare professional before use.

15. Can I use several Pachelis products together?

Some products can be incorporated into the same skincare routine, but the appropriate combination depends on the products and your individual skin needs.

If you’re unsure, contact our team before combining products.

16. Do you offer skincare or spa services?

Pachelis Skincare & Spa may offer beauty and spa-related services in addition to skincare products. Please contact us directly for information about available services, appointments, and availability.

17. How can I contact Pachelis Skincare & Spa?

You can reach us through:

WhatsApp: +357 96503564
Direct Call: +357 95786367

Address:
HRAS 3, Omonia, Limassol, Cyprus

18. How can I stay updated on Pachelis?

Follow our social media pages and subscribe to our communications to stay informed about new products, promotions, skincare tips, and brand updates.

Still Have Questions?

We’re here to help.

If you can’t find the answer you’re looking for, contact the Pachelis Skincare & Spa team.

WhatsApp: +357 96503564
Call: +357 95786367