At Pachelis Skincare & Spa, we are committed to making your shopping experience as smooth and convenient as possible. We carefully prepare and package every order to ensure your products arrive safely and in good condition.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for your order to be prepared and dispatched.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high demand, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.

2. Delivery

Delivery times depend on your location and the delivery service used.

Once your order has been dispatched, the estimated delivery timeframe will depend on the destination and courier service.

Please ensure that the delivery information you provide is accurate, including:

  • Full name
  • Phone number
  • Delivery address
  • Apartment/building details where applicable
  • Any useful delivery instructions

Pachelis Skincare & Spa is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

3. Shipping Charges

Shipping fees may vary depending on:

  • Delivery location
  • Order size or weight
  • Delivery method
  • Courier service used

Any applicable delivery charges will be communicated or displayed before your order is completed.

4. Tracking Your Order

Where tracking is available, customers may receive tracking information after their order has been dispatched.

You can also contact us if you need assistance with your delivery.

WhatsApp: +357 96503564
Direct Call: +357 95786367

5. Delivery Delays

Although we work with our delivery partners to ensure orders arrive on time, some delays may occur due to circumstances outside our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect delivery information
  • Customs or border delays
  • Unforeseen logistical circumstances

If your order is delayed, please contact us and we will assist you in following up with the relevant delivery provider.

6. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery charges may apply if another delivery attempt is required.

If an order is returned to us because delivery could not be completed, please contact us to arrange the next steps.

7. International Orders

For international deliveries, additional customs duties, taxes, import charges, or other fees may apply depending on the destination country.

Any such charges are generally the responsibility of the customer unless otherwise stated by Pachelis Skincare & Spa.

International delivery times may also vary due to customs processing and local delivery requirements.

8. Receiving Your Order

Please inspect your package when it arrives.

If your package appears significantly damaged, please take photographs of the packaging and products and contact us as soon as possible.

If you receive the wrong product or an item is missing, please contact us within 7 days of receiving your order so we can investigate and assist you.

For more information about damaged, incorrect, or defective products, please refer to our Returns & Refunds Policy.

9. Address for Correspondence

Pachelis Skincare & Spa
HRAS 3, Omonia, Limassol, Cyprus

WhatsApp: +357 96503564
Direct Call: +357 95786367

10. Contact Us

If you have questions about an order, delivery, or shipping, our team is happy to assist.

WhatsApp: +357 96503564
Direct Call: +357 95786367