At Pachelis Skincare & Spa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, contact us, or interact with our services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

  • Create an account or place an order
  • Subscribe to our newsletter or promotional messages
  • Contact our customer service team
  • Make an enquiry about our products or spa services
  • Participate in promotions, surveys, or competitions
  • Interact with us through social media or other communication channels

This information may include:

  • Full name
  • Phone number
  • Email address
  • Delivery or billing address
  • Order and purchase information
  • Information you provide when contacting us
  • Any other information you voluntarily submit

We may also automatically collect limited technical information when you use our website, such as your browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate with you about your orders and enquiries
  • Provide information about our products and services
  • Improve our website, products, and customer experience
  • Send promotional offers and updates where you have consented to receive them
  • Prevent fraudulent or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate and appropriate purposes.

3. Payment Information

When you make a purchase, payments may be processed through secure third-party payment providers.

Pachelis Skincare & Spa does not intentionally store your complete debit or credit card details on our website. Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing or promotional content where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect how some parts of our website function.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services. These may include:

  • Payment processors
  • Delivery and logistics companies
  • Website hosting and technology providers
  • Marketing or communication service providers
  • Professional advisers or service providers where necessary

We only share information that is reasonably necessary for the relevant service or purpose.

We may also disclose information where required by law, court order, regulatory authorities, or to protect the rights, safety, and security of Pachelis Skincare & Spa, our customers, or others.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Object to or restrict certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request information about how your personal data is being used

To exercise your privacy rights, please contact us using the details provided below.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

  • New Pachelis products
  • Special offers and promotions
  • Skincare tips and updates
  • Spa services
  • Events and other brand news

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our messages or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

Pachelis Skincare & Spa is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how Pachelis Skincare & Spa handles your personal information, please contact us:

Pachelis Skincare & Spa
Whatsapp: +35796503564
Direct call: +35795786367
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